Training for Waiter

Description

Peserta:

Kandidat Waiter/Waitress, Supervisor, Leader, Waiter/Waitress Trainer

 

Materi : Standar Penampilan ( Grooming )

Sub – materi :

– Seragam ( Uniform )

– Rambut ( Hair )

– Wajah ( Face )

– Tangan ( Hand )

– Aroma badan ( Body odor )

– Sepatu ( Shoes )

– Tata Rias ( Make up )

 

Materi : Standar Pelayanan ( Service standard )

Sub – Materi :

– Menyambut tamu ( Greeting to Guest )

– Menghantar tamu ke meja ( Exorting Guest to the table )

– Mempersilahkan duduk tamu ( Seating the guest )

– Menjelaskan menu ( Presenting the menu )

– Mengambil pesanan ( Taking order )

– Mengulang pesanan ( Repeating order )

– Menyajikan pesanan ( Serving order )

– Mengecek pesanan ( Checking order )

– Mengecek kepuasan tamu ( Checking the satisfaction )

– Membersihkan meja ( Cleaning the table )

– Menawarkan desert ( Asking desert )

– Memberikan bon ( Billing )

– Ucapan terima kasih ( Saying Thank you )

– Merapikan meja kembali ( Setiing up the table )

 

Materi : Menangani keluhan pelanggan ( Handling complaint )

Sub – materi :

– Permintaan maaf ?( Apology )

– Mendengarkan keluhan ( Listening to the complaint )

– Catat keluhan ( Noted the complaint )

– Jangan menyela / berdebat ( No argue / debate )

– Berempati ( Emphaty )

– Tawarkan desert ( Serving desert )?

– Menawarkan solusi ( Giving solution )

– Sampaikan ke atasan ( Reporting to supervisor )

– Minta maaf dan berterima kasih ( Apology and thank you )

 

Materi : Pengenalan Produk ( Menu )

Sub – Materi :

– Aneka menu, rasa, bahan dasar dll ( Diverse of menu )

– Menu favorit ( Favourite menu )

– Program khusus / promosi ( Special event / promotion )